Q: Why do I want to buy a ticket online?
A: The Mystery Spot frequently sells out its tours, and in order to guarantee that you will be able to go on a tour at a time you desire it is recommended that you purchase advance tickets.

Q: Which credit cards do you accept for online ticket sales?
A: Visa or Master Card.

Q: If I buy tickets online can I get a refund?
A: Yes, please see our refund policy.

Q: What happens if I miss my tour?
A: If you can not make your scheduled reservation time then please call us at 831-423-8897 to change your reservation. There will be no refunds issued for customers that miss their tour and do not call to change their reservation. You should plan to arrive 30 minutes prior to your tour time so as not to miss your tour.

Q: What does it cost to buy tickets online? Are there any extra fees?
A: A small processing fee will be applied to each transaction.

Q: Can I give my ticket to another person?
A: Yes.

Q: How many tickets can I buy?
A: The most tickets that you can buy for a tour is 28 depending on the number of spaces available. You may purchase tickets for more than one tour.

Q: Who do I contact for customer service?
A: You can contact us via e-mail mysteryspottickets@gmail.com, or via telephone (831) 423-8897.

Q: What do I do when I get to the Mystery Spot if I have advance tickets or a reservation?
A: Take your printed confirmation ticket to the ticket window to check in, to receive your admission ticket and to pay for parking. If you do not have a print out of your ticket please check in using your last name.

Q: Are alcoholic beverages allowed at the Mystery Spot?
A: No, alcoholic beverages of any kind are not allowed on Mystery Spot property.

Q: Can I bring my lunch to the Mystery Spot?
A: Yes, the Mystery Spot has benches and tables in our courtyard where you can sit down to eat.

Q: Can I bring a stroller on the tour?
A: No, strollers are not allowed on the tours.

Q: Are wheel chairs allowed on the tour?
A: Yes, wheel chairs are allowed and should be accompanied by an assistant. At your arrival please speak with an employee to receive special instructions for how to take the tour.

Q: Are the tours guided, or can I take the tour on my own?
A: All tours are guided; visitors must be accompanied by a Mystery Spot tour guide to see the Mystery Spot.

Q: How long does the tour take?
A: The average time of a tour is about 45 minutes.

Q: If I order tickets will the information that I provide be sold or distributed?
A: No, please see our privacy policy.

Q: If I order tickets is my credit card number secure?
A: Yes, the Mystery Spot ordering process uses the latest security technology to make sure that your personal information stays safe.

Q: Is food available at the Mystery Spot?
A: The Mystery Spot gift store sells snacks, sodas, coffee and tea. On weekends and holidays the Mystery Spot Canteen is open. Their menu includes hot dogs, nachos and ice cream as well as vegetarian selections.

Q: Are discounts offered for Youth Group reservations?
A: Unfortunately the Mystery Spot does not provide discounts for any Youth Group Reservations.

Q: What time should I arrive if I have advance tickets or a reservation?
A: You should plan on arriving 30 minutes early.

Q: What do I do if I am late?
A:If you are going to be late please call our ticket booth at your earliest opportunity 831-423-8897, to let us know so that we can change your reservation time. If you cannot call us in advance and you arrive after your scheduled tour time we will do our best to accommodate you based on availability of tour times.

Q: What is the difference between advance tickets and reservations?
A: Reservations please call 831-423-8897.